AGES 14+ (18+ IN US, UK, BR, IN, MX)
Account and data deletion
Request deletion by email without reinstalling the app.
Request deletion
Choose a request to open your email app. Send the email to contact support.
How to request
Use the buttons above or email support@robotupgrade.win with the subject ‘DecoLog account deletion request’ or ‘DecoLog data deletion request’. Start with your sign-in provider (Google or Kakao) and whether you want to delete your whole account or selected data. Complete sending the email to deliver your request.
Verification and processing
The operator checks requests on weekdays and sends a first human reply within 3 business days. You receive ownership-verification instructions and the deletion scope and retained exceptions, then confirm your final decision. The result is sent by email. Reinstallation and subscription cancellation are not prerequisites for submitting a request. An email address or nickname alone cannot authorize account deletion. Do not send passwords, authentication or purchase tokens, identity-document copies or your complete personal records.
Delete device records and settings
In the app, open Settings → Account → Privacy and device data → Delete all local records and settings. This deletes data on that device and cannot be undone. Manage exported CSV files and original photos separately.
Server accounts and shared records
Supported versions offer Settings → Account → Privacy and device data → Data management → Delete account data, followed by reauthentication as the current account and final confirmation. An uncertain Kakao unlink result is checked through deletion-status recovery and is not reported as success. The latest app does not offer personal-record account backup or cloud sync. Server copies saved by older versions are included in account-deletion requests. Use the email above if the deletion menu is unavailable or you cannot access the app. Local device deletion does not delete the server account.
Deleted and retained data
Account deletion removes record/photo copies saved by older versions, the server account, sign-in links, sessions, purchase-proof links and notifications. Delete device originals separately. If a group owner disbands a group, its shared records, shared items, members and invitations are deleted at once (evidence copies tied to an open report are held separately until the case closes). Shared records of groups that are not disbanded remain for other members, with deleted-member attribution. This does not remove every account reference or personal detail in shared text. Purchase-reuse prevention markers also remain. They are destroyed when their retention period ends, following the retention and erasure criteria below. You can request correction or deletion of personal information in shared text and receive the reason and outcome for any retention.
Retention and erasure criteria
Validated requests are handled without unnecessary delay. Minimum request-handling records are retained for 90 days after closure; additional ownership-verification material is removed after verification. Shared records are destroyed when their shared-use purpose ends, and purchase markers within 90 days after entitlement ends and proof reuse becomes impossible, after the responsible staff member confirms the items without delay. Information that must be kept by law (for example, contract and payment records for 5 years and consumer complaint or dispute records for 3 years under Korean e-commerce law, and connection records for 3 months under the Protection of Communications Secrets Act) is held separately for that period and then destroyed. Recovery-copy retention targets are 7 server days and 30 operator-PC days, with pruning after the next successful backup or copy. The operator must reapply completed deletions before promoting a restore. Any delay or separate retention is explained with its reason, data types and period.
Cancel subscriptions separately
Deleting an account does not automatically cancel or refund a Google Play subscription. To stop payments, cancel under Google Play → Payments and subscriptions → Subscriptions using the Google Account used to purchase it.
Responsible contact and appeals
Operator: JOYAI. Privacy officer: 조원규 / 매니저 (Manager). Send questions, corrections or appeals about a decision to support@robotupgrade.win. Opening an email draft does not deliver a request or immediately delete an account.
Contact JOYAI
DecoLog support · Privacy officer: 조원규 / 매니저 (Manager)
support@robotupgrade.winOperator: JOYAI (조이에이아이) · 대한민국 10568 경기도 고양시 덕양구 통일로 343, 5층 503-a004호(신원동, 삼송 메디피아)